A harmonious interaction between customer, agent, and bot
Expertflow, together with Bucher + Suter, have won the grand prize for the Cisco & Google Cloud Challenge by implementing a hybrid chat solution that leverages the Cisco Cloud and Google Cloud platforms to powerful effect. Together, these companies have collaborated to reframe how contact center agents and AI chatbots serve customers across the customer lifetime journey.
The Problem
Our award-winning solution came out of an effort to better integrate bot – agent functionality as a way of optimizing agent resource utilization.
Normally, bots have a hard time effectively handling complex customer transactions; inevitably, customers will ask questions the bots can’t answer, which typically has made it necessary for certain classes of transactions to be exclusively agent-based.
Our goal was to make it possible for businesses to implement a solution that could utilize both bots and agents in a seamless and highly efficient way. Here’s what we did…
The Solution
We created a hybrid chat solution that makes it possible for chatbots to handle the majority of customer interactions, and to remain involved even when interactions are escalated to agents. When a bot is stuck with a customer question, a color-coding system alerts a monitoring agent, who can then seamlessly and instantaneously intervene with an appropriate, bot-suggested response, or craft a manual response. Because these bots are responsive to tagged training data, and can improve their AI-based NLU models, bot response accuracy and breadth of response competency improves through progressive data exposure.
The solution is innovative in at least four respects:
First: One of the most exciting things about this solution is that the bots are in continuous conversation with customers, even during agent interventions. This is the essence of what this hybrid implementation means: bots are involved in a three-way interaction with customer and agent rather than being turned off when customer questions are escalated. Consequently, agents can be off-loaded for any recurrent conversation elements.
Second: Our solution fully leverages the contact center for media routing, agent skills, CTI, and reporting. These elements are therefore common to all media.
Third: We track interactions across all channels. As a result, the bots are aware of every interaction through any media type. For example, if a customer calls, and later initiates a chat, the bot will be aware of the earlier call.
Fourth: In the near future, our implementation will allow supervisors to train bots more rapidly by using clustering and grouped messages from real conversations, rather than painstakingly creating dialog interaction samples. Administrators can thus focus bot training on high-value and high-volume situations, to optimize bot improvement. With this approach, bot participation will progressively increase as bot competency improves. For example, companies can start with a chat solution without bot interaction, and then gradually introduce small portions of the conversation to be managed by the bot.
Nuts and Bots
When we learned about the Cisco & Google Cloud Challenge, we knew right away it would be an ideal platform to showcase a solution we first developed for, and in conjunction with, Helvetia Insurances. We’d like to explain what our implementation looks like from an infrastructure perspective to clarify what we envisioned, and what we ultimately created.
Our Hybrid Chat solution is deployed on Docker Containers and is orchestrated via Kubernetes. Consequently, the solution can run on-premise, or in-cloud on Google GCP, where we also have Google Dialogflow. The decision about where to run is flexible and can track with whether or not the implementation requires an on-premise solution, such as Cisco CCX or CCE, or can utilize a cloud-based offering, such as Cisco HCS.
The advantage with Kubernetes, and related technologies, is that we were able to focus our development energies on the application itself, without needing to worry about things like failover, scaling, security, or where each component was running. Kubernetes orchestration allows applications to scale down (making certain features available for smaller clients, with few servers), and scale up (adding cloud capacity on GCP) for very large and fault-tolerant deployments. Server capacity then auto-scales to dynamically changing business requirements.
Cisco Software-Defined Wide Area Network (SD-WAN) holds promising opportunity for enterprises that want to use the Cloud to enhance their technological and competitive advantage. Cisco Capital flexible payment solutions offer many ways for your organization to realize the benefits this technology can provide. Before we dive into the different ways to acquire SD-WAN, we wanted to give you an overview of this technology, how it works, and how you can get started.
What is SD-WAN, exactly?
As businesses race to adopt the use of SaaS/IaaS applications in multiple clouds, IT is realizing that the user application experience is poor. That is because WAN networks designed for a different era are not ready for the unprecedented explosion of WAN traffic that cloud adoption brings. That traffic causes management complexity, application performance unpredictability, and data vulnerability. Cisco SD-WAN delivers better user experiences in the following ways:
Deliver applications in minutes, on any platform, with consistent application performance.
Greater agility: Simplify the deployment and operation of your WAN.
Simplified security: Securely connect your users to applications and protect your data from the WAN edge to the cloud using less bandwidth
Until now, IT professionals have faced trade-offs between application experience or security when evaluating SD-WAN solutions. With this next step forward in the Cisco SD-WAN portfolio, IT professionals can address the changing nature of how technology deployed across an organization can simultaneously get the best possible networking and security. On top of that, you can easily enable security anywhere it’s needed – you don’t stay in one place, and a secure network should be available wherever you are working, and with Cisco SD-WAN that’s now a reality.
Tapping into Cisco Capital to get started
Cisco SD-WAN can help you save thousands of dollars (depending on the number of sites and the site bandwidth). By combining Cisco Capital flexible payment solutions and the power of SD-WAN, the larger the implementation, the more cash you can potentially save. The second you implement SD-WAN you begin saving, and with our flexible payment solutions, we can simplify the acquisition and upgrade process to make it as seamless as possible.
Cisco Capital provides bespoke payment solutions like Cisco Easy Pay to acquire the right technology to help your business achieve its desired outcomes. With Cisco Easy Pay organizations can acquire a Cisco offering like SD-WAN while managing costs, meeting business demands, and avoiding obsolescence with flexible migration options. We offer predictable monthly payments and no upfront costs, so you can keep pace with your digital business needs, keep your customers happy, and grow your organization.
Cisco SD-WAN is a new approach to connect your business to the cloud, one that lowers operational costs and improves resource usage for multi-site deployments, especially when paired with Cisco Capital flexible payment solutions. SD-WAN helps network administrators use available bandwidth more efficiently and ensures the highest possible level of performance for critical applications without sacrificing security. Simultaneously, IT admins can save on the resources required to implement and acquire SD-WAN through simplified or bundled financial acquisition options like Cisco Open Pay.
The race to 5G is intensifying as exemplified by a number of public announcements made by leading mobile operators. However, deeper conversations with service providers yield a very simple but important question. How will we make the investments in 5G upgrades profitable? The bet is that 5G technology will support massively scalable, low-latency-enabled applications that in turn will open up new ecosystems, business models, and creativity across the enterprise and residential markets in every industry.
While industry conversations revolve around these new services, we should not dismiss the fundamental role that the IP network plays in delivering them. The step to make your IP transport network ready for 5G requires some thorough analysis. Don’t think of it as simply one more network upgrade—5G brings new demands on your transport network that necessitates new capabilities.
Convergence
The days are gone when service providers rolled out multiple transport networks to support different services. A modern transport network is converged and capable of concurrently supporting:
Fixed and mobile consumer broadband
Enterprise, small and medium businesses
Retail and wholesale business models
Real-time immersive experiences
IoT connectivity and value-add
Flexibility
With convergence comes the need for flexibility. The transport network must support a wide range of requirements as not every application is the same – some are latency-sensitive, while others are bandwidth-hungry and do not have the same requirements vis-à-vis the network.
Network slicing turns out to be the technology of choice to custom fit 5G networks to specific applications (e.g., allocate a piece of an operator’s mobile network for different use cases, subscriber services, and classes of customers).
Automation
With increase in network size, the span across multiple network domains, and the high volume of xHaul network configuration changes put automation front and center to a successful 5G implementation.
Here’s some news: If you’re building and running a network, you are a developer. Why? Because your network is transforming and getting more capabilities. Your network is a software system that runs software and hardware. Your network is programmable. Your network has APIs. Your network is code. Your network is becoming an intent-based network. If you are a developer of networks, you are a network developer.
Now let me explain more about what I mean by “developer.” When I say developer, I don’t mean you have to be a coder who pounds out hundreds of lines of code a day. I do mean you need to be a power user of software, because your network is a big software system. Now that your network is programmable with network APIs, you need to understand how the network can respond to and interact with applications at all layers of the network stack and across network domains. Your title may be network engineer/admin/architect, but you are the developer who will super-charge the business opportunities available with the programmable network.
These two types of developers, coders and power users of networks, need to work together. During our various DevNet hackathons, we found that the winning teams are always combinations of these two. The winning teams have network experts who understand the power of software and APIs along with coders who can pound out lines of code. When talking to our customers who have successfully transformed their networks to embrace programmability in their workflows, they have said their secret to success was to pair up application developers with network and IT professionals.
Intent-based networking
Intent-based networking is a major advancement in networking that includes both new capabilities and a new operational model for networks, and this combination drives the connection between the network and business. Specifically, a business owner can state a business intent for the network, such as “add a new cash register to my business” or “Webex is a business critical application”, then the intent is translated into network action. The action is then activated in the network and assurance is used to continuously monitor, learn, and optimize the network’s performance in operating the intent.
Cisco just made an announcement about releasing new developer capabilities for intent-based networking. Cisco’s new DNA Center platform adds programmability to DNA Center, which is its command and control center for campus, branch, and edge networks. DNA Center lets you create, automate, enforce and verify policies across the network. The combination of DNA Center platform with the programmability of Cisco’s data center, wireless, and service provider networks and Cisco’s security, IoT, and cloud solutions gives Cisco the broadest programmable networking portfolio in the industry.
DevNet announcements for intent-based networking
We’re pleased to announce the new DevNet DNA Developer Center. This developer center helps developers, solutions architects, and business professionals use the DNA Center Platform. Developers can find solutions, use cases, developer resources, and learning materials they need to build solutions using the DNA Center platform. The DevNet DNA Developer Center includes a library of APIs and SDKs, Sandboxes, Learning Labs, a support community, and partner and developer use cases and documentation. Using the new DNA Center APIs, infrastructure developers can empower application developers with Self-Service IT operations. Developers can go to the DevNet DNA Center Sandbox to code with the newest EFT release of DNA Center platform running a live network with hardware and software network devices.
Next steps
With all these resources, you’re probably wondering how to get started in the world of intent-based networking. Here are some tips:
If you’re ready to get hands on and start coding, take a coding 101 class.
If you want to build solutions then take a look at the DevNet DNA Developer Center.
If you’ve been coding and using network APIs, we have a special request – Code an intent and share it with the DevNet community.
Cisco is opening up its network to a whole world of new possibilities for customers, partners, and developers in a move that could have a profound impact on the future of IT.
As part of progress towards intent-based networks that constantly learn, adapt, and protect, many more groups, including partners and developers will now be able to create new network-aware applications, IT process integrations, and products using the Cisco Network as a platform.
The move could unleash a barrage of business-changing apps and integrations that allow for better operations, stronger security, and faster innovation.
This next breed of designs will for the first time to able to build off the network, opening the door for concepts that we have never seen before.
For instance, the Cisco channel partner Accenture has integrated the network with other systems like ServiceNow, so that when a network problem arises, a process is triggered to issue trouble tickets, provide the approvals and close – automated for the first time.
This relies on Cisco's Digital Network Architecture (DNA), an open, software-driven approach to network architecture that helps firms innovate, reduce costs, and lower risk. Much, much more could be on the way. Cisco has only opened its network up to a select group of partners in the early stages.
DNA Center makes it possible for network operators to react to business needs and security threats at machine speed, across their entire network. This means, first, that they don’t have to rely on time-consuming human-powered workflows, making changes one network device at a time; they can interact with the network as a single fabric. And second, that when there’s an issue with the network (like a cyber attack), the network can react to it in real time.
More recently, we rolled out DNA Assurance, which provides deep visibility and insights into everything that happens on a network, and everything that has happened previously. When there’s an issue to solve, it gives network administrators the capability to go back in time and see exactly what was happening at the precise moment that the user or device experienced a problem. It makes troubleshooting immeasurably faster, and more proactive, than it is today.
Now DNA Center is an Open Platform
And now we’re opening the network fabric itself to developers. DNA Center’s new open platform capabilities mean all its powerful, networkwide automation and assurance tools are available to our partners and customers. With the network as a programmable platform, they will be able to make IT and business applications run better and more securely, deliver better experiences to employees and customers, and extract the value of the data that their networks are collecting.
The first uses of the new DNA Center platform capabilities will be IT applications. Already, the IT service management system ServiceNow has an integration into DNA Center. With it, DNA Center can automatically create trouble tickets in ServiceNow. The tickets are enriched with insights that IT personnel can use to resolve network, user, and application issues. IT operators can also trigger remediation events using ServiceNow, that take advantage of DNA Center’s reach across the network. Together, DNA Center and ServiceNow can create and close out a ticket — faster and more accurately than either system could independently.
As more customers learn what DNA Center can do, its applicability will extend into line-of-business applications. For example, new platform capabilities will expose location data from network devices, which can be used to dramatically improve logistics. In healthcare, location data (for personnel and equipment), can improve care and lower costs.
Open to Ideas
We’re proud to be able to open up this rich and valuable resource to our customers. But it’s still early in the evolution of intent-based networking, and we want to help people learn and share new ways to make their assets work better for their organizations. Our DevNet program is where this all comes together. We have 500,000 developers on the program already, and we continue to add resources to help everyone grow. We also launched this week three new programs for DevNet: Ecosystem Exchange, Code Exchange, and DNA Developer Center.
Cisco is unifying its security and software-defined wide area network (SD-WAN) technologies to help organizations embrace the cloud faster with choice and confidence.
The WAN is undergoing a radical transformation. Today, organizations host their applications in multiple clouds – public, private and SaaS. The way people work has also changed; employees connect from coffee shops and airport lounges, instead of just the office. Now, organizations must rely on the Internet to connect users to business-critical applications. This has resulted in a new Cloud Edge – the intersection of networking and security.
Until now, SD-WAN solutions have forced IT to choose between application experience or security. By evolving its SD-WAN portfolio, Cisco is addressing the new realities of the Cloud Edge. Cisco SD-WAN can help IT deliver better application experiences and make users more productive with unmatched simplicity and scale. And now, best-of-breed security can be easily enabled anywhere it is needed, from the branch to the cloud.
“The emergence of the new Cloud Edge is disrupting our customers’ network and security architectures. Today, every WAN device must become software defined and secure,” said Scott Harrell, senior vice president and general manager, Enterprise Networking at Cisco. “Cisco’s SD-WAN makes it easy for customers to get the very best of networking and security. We are building a bridge to a new business world that speeds our customers’ ability to unlock the power of the cloud — faster with less risk.”
Cisco SD-WAN: Simple, Secure, Scalable
Cisco SD-WAN is built to address today’s most pressing issues, yet flexible enough to tackle the challenges of tomorrow. New innovations include:
Fusing Security with SD-WAN: From application-aware enterprise firewall and intrusion prevention, to URL filtering, advanced security is now integrated into Cisco SD-WAN devices and managed through a single pane of glass. And Cisco SD-WAN is all powered by Talos, the industry’s most powerful cyber threat intelligence solution.
Simplifying Cloud Security Deployments: By integrating Cisco SD-WAN with Cisco Umbrella, access to malicious destinations can be blocked before a connection is ever established.
Applications Experience: Cisco has partnered with Microsoft to enhance the Office 365 application experience for users. Unlike other vendors, Cisco SD-WAN monitors in real-time all available paths to the Microsoft Office 365 cloud. Using Microsoft Office URLs, Cisco is also able to determine the closest cloud, resulting in up to 40 percent faster performance for users.
Open and Programmable: With open APIs, Cisco SD-WAN provides service providers and partners the opportunity to create unique new services. To help developers and network engineers innovate, Cisco DevNet has created new SD-WAN learning labs and sandboxes.
New SD-WAN Infrastructure: With the world’s broadest SD-WAN portfolio powered by Viptela and Meraki, Cisco is offering even more options for customers with two new Integrated Services Routers (ISR) designed for small and large branch offices.
Quick Start Service: Cisco is also helping customers accelerate SD-WAN deployments and decrease risk via a new SD-WAN Quick Start Service. For a fixed-price, customers get access to remote implementation and knowledge transfer capabilities to streamline projects.
Easy to Buy and Manage: Cisco has made it easier to consume and manage the new solution. Both the network and security can be purchased through a single license model and managed through a single interface.
It’s no secret that one of the biggest challenges network engineers face when they embark on the network automation journey is the lack of concise documentation in open source projects. In many cases, I find myself digging through the code of projects to understand how to use it (therefore my preference for strong typed languages).
While documentation is important, I’d say usage examples are even more so. Think of network engineers accustomed to reading extensive configuration guides. It’s no wonder why YAML is appealing to many of us – we need concise and simple examples. Don’t get me wrong, even most senior developers spend a good amount of time searching for code examples in StackOverflow.
You don’t have to be a code contributor or an expert to help with improving the documentation of a project. These days you can create your own repo to document your findings, and that might benefit others. For example, I recently wanted to get started with pyATS and Genie. After some research, and a lot of trial and error, I knew the best I could do to contribute back was to post what I was able to figure out. It’s not a comprehensive guide, but might save some time to someone out there that won’t have to start from scratch.
On the other hand, if I’m writing some code for a library, I want to make sure I provide enough examples. I’ve received very valuable feedback on my IOS XR gRPC library – ranging from things I didn’t consider, to great ideas for improvement.
You can also share the code of an integration you are working on. Not long ago, someone on our team thought it would be a good idea to configure a multi-vendor network via Slack using NSO. Here are the details of the proof of concept we put together. Of course it’s possible you might not like this idea, but at least it’s a good example on how to use Slack and NSO API’s.
Is there any new technology you are playing around with? I remember when I first learned about model-driven Streaming Telemetry, I felt I was drinking from a fire hose! To help alleviate that feeling, we would create tables that store only the info we needed, which we could then put in a relational database. Check out this example in which we showed how you could print out this data for ease of consumption.
Speaking of API’s and Streaming Telemetry, I cannot finish this without making reference to one of the most common buzzwords nowadays – “closed loop automation.” Here is my basic example using OpenConfig and ygot.
Bottom line is you don’t necessarily need to write code to contribute to opensource or publish something on GitHub. Go share your ideas, you will not only help others but also learn a lot through the process. You can find these examples and more in DevNet CodeExchange.
I hope this inspires you to document your own examples. I’m looking forward to learn from those.
Microsoft 200-125 Exam Dumps Pdf - Microsoft 200-125 Practice Test Questions
Microsoft 200-125 Certification Exams Syllabus and Prep Guide - vceexamstest.com
This exam tests a candidate's knowledge and skills related to network fundamentals, LAN switching technologies, IPv4 and IPv6 routing technologies, WAN technologies, infrastructure services, infrastructure security, and infrastructure management.
Associated Certifications:CCNA Routing and Switching
Duration:90 Minutes (60 - 70 questions)
Available Languages:English, Japanese
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Cisco Security Automation and Orchestration - 300-209 Cisco Practice Exam Questions
Using Threat Intelligence Effectively in Security Automation and Orchestration with DFLabs and Cisco Security
When a security incident occurs, it is unlikely that the entire scope and chain of events will be obvious from the outset. More often, it is a single indicator or security alert which provides the first inkling that something is wrong. This is especially true for more advanced, complex or targeted attacks. It is the security team’s responsibility to take that small, possibly benign event, and determine if it is indeed an incident (triage); and if so, the full scope and impact of the incident (investigation).
Security teams often rely on threat intelligence during both the triage and investigation stages of an event. This information can be critical in determining the veracity of an alert and then pivoting from that first indicator to quickly determine the scope of the potential incident. For example, an endpoint alert for a suspicious file may provide a hash value, but little else. Manual analysis of the file will likely provide additional indicators; however, very few organizations have the time or resources to manually analyze each suspicious file they encounter. Threat intelligence can quickly add context to that first hash indicator; perhaps informing analysts that that file is a known dropper for another malicious file which may not have been detected by the endpoint solution, as well as providing IP addresses or domains to which the dropped file is known to have communicated with in the past. Online sandboxes with automated malware analysis, can also be used to provide this kind of threat intelligence in near real-time, much faster and more cost effectively than manual analysis.
For threat intelligence to be an effective tool, it must be both reliable and actionable. In the case of threat intelligence, reliable means that we are able to rely on the accuracy and completeness of the intelligence with a high degree of confidence. Actionable in this case means that the intelligence must be something that enables us to take some action, further investigation, containment, etc.; which we would not have been able to take without the threat intelligence. By definition, threat intelligence cannot be actionable if it is not reliable. For example, a threat intelligence source that classifies 8.8.8.8 (Google’s DNS) as malicious; because a malware sample made a DNS request to this IP should not be considered reliable, and therefore we would not want to take action on intelligence from this source.
Reliable, actionable threat intelligence is the backbone of successful security automation. Where human analysts can determine the reliability and actionability of threat intelligence for each query, automation can be much less forgiving. For this reason, it is even more critical that there is a high degree of confidence in the source of threat intelligence when used in automation.
Still, when a high confidence threat intelligence source is combined with well executed automation and orchestration processes, the result is a level of efficiency that simply cannot be achieved using strictly manual processes. The “query, investigate, pivot, repeat” can take many minutes or even hours when performed manually, but is often a very predictable and repeatable process which can be automated and completed in significantly less time. This allows analysts to focus their limited time on the portions of an investigation which require human analysis, instead of the arduous data gathering and enrichment processes.
As an example, let’s examine a malware analysis automation use case using a Runbook from DFLabs IncMan SOAR and several Cisco security products. This use case focuses strictly on the analysis of a malicious file, it is not dependent on the source of the file, such an attachment seen by Cisco Email Security. This same Runbook could be used with other automated runbooks as part of the response to an endpoint alert, malicious email attachment or other security event.
The Runbook begins by using Cisco Threat Grid to perform advanced sandbox analysis of the file to gather intelligence which can be used to further enhance and pivot the investigation. In this example use case, we will focus primarily on network indicators and threat intelligence to demonstrate the way in which automation can be used to pivot from indicator to indicator.
Threat Grid provides a Threat Score, based on the Behavioral Indicators of the activity of the sample. In the example below, the sample has a unique hash value, but its mutex (assigned memory place and name) is the same as the identified remote access Trojan Poison Ivy.
Other Behavioral Indicators provide additional insights into the threat, such as modify the Registry for persistence and outbound communication.
Follow the detonation and report from Threat Grid, this Runbook will perform basic enrichment actions on any IP addresses the malware sample was observed to be communicating with, such as WHOIS and geolocation queries. Following these basic enrichment actions, the Runbook will query Threat Grid for IP reputation information for each of the IP addresses. If Threat Grid returns negative reputation results exceeding a user defined threshold, the IP address will be automatically blocked at the firewall. The organization’s solution will then be queried to see if any hosts have been observed making connections to the malicious IP addresses. If the EDR solution returns results, the analyst will be presented with a User Choice decision, allowing the analyst to review the previously enriched information and make a manual decision as to whether to quarantine the host until further investigation can be completed.
Simultaneously, the Runbook queries Cisco Umbrella Investigate for domains associated with the IP addresses found during the executable analysis by Threat Grid. If any domains are found, a similar process to that performed on the IP addresses is performed; basic enrichment followed by a threat intelligence query and a domain detonation using Threat Grid. If Threat Grid returns negative reputation results exceeding a user defined threshold, the domain will automatically be blocked using Umbrella. As with the IP addresses, the EDR solution is then queried and any results will cause a User Choice decision to be presented to the user to consider quarantining the host until further investigation can be completed.
Additional threat intelligence can be found by pivoting into the Umbrella Investigate report.
The final simultaneous action is a query of the EDR solution for evidence of execution of the executable’s hash value returned by Threat Grid. Any results will cause a User Choice decision to be presented to the user to consider quarantining the host until further investigation can be completed.
In this use case, User Choice decisions were used before quarantining hosts was performed to show how manual decision points can be used to enhance the confidence in Runbooks which may perform tasks which could have a negative impact on the environment, such as quarantining a host. These User Choice decisions could easily be automated decisions, depending on the preference of the organization. Conversely, the automated decisions made to block the IP addresses and domains could easily be made User Choice decisions.
This example use case shows how a time consuming manual process like pivoting from malware analysis to indicators across the network can be easily automated, saving analyst time while not compromising the final outcome of the process, by utilizing reliable and actionable threat intelligence.
By combining the vast capabilities of Cisco’s suite of security products, with the orchestration and automation power of DFLabs’ IncMan SOAR platform, organizations can respond to potential security incidents, with unmatched speed and accuracy.
To learn more about using threat intelligence effectively in Security Automation and Orchestration, integrated with Cisco Security, register now for the upcoming webinar on Tuesday October 30, at 11am EST / 4pm CET, hosted by DFLabs.
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CISCO - Compute Innovations for the Digital Age at NetApp Insight 2018
Cisco is a Global Premier Sponsor at NetApp Insight Las Vegas, October 22-24, at Mandalay Bay Resort and Casino in Las Vegas. Insight is NetApp’s annual global technical conference, packed with keynotes, technical sessions, hands-on labs, networking events
Engage with Cisco Compute and Network Experts
Cisco compute, network, and FlexPod experts will be on-site to show how Cisco can transform your data center for the digital age and help you harness the power of the data within.
Check out the High-Speed Action at Cisco’s Booth
Visit us at Booth 800, where you can take a spin in our arcade racing game and get your groove on with our-in booth DJ while you view demos of the latest Cisco Data Center innovations including:
New Cisco UCS 480 ML M5 Rack Server designed for AI and ML workloads
Advanced storage networking innovations with Cisco MDS
FlexPod’s latest converged infrastructure solutions from Cisco and NetApp
Intersight – Cisco’s cloud-based systems management platform
Graphics Accelerated Virtual Client Computing on FlexPod
You also won’t want to miss out on our Formula One Margaritas during our in-booth cocktail hour on Tuesday October 23rd from 4:30PM to 6:00PM!
Sign up for Breakout Sessions on Intent-Based Networking, Workloads, AI and SAN
Want to learn more about FlexPod Workloads for SAP, Oracle, SQL and VDI? Wondering how to power your AI workloads at scale? Get the answers from Cisco experts to these questions – and more – when you attend any of the technical breakout sessions and whiteboard sessions below. Find additional details on the sessions here and sign-up soon to reserve your spot. All Cisco session attendees receive a special TurboPass that gives you front-of-the-line access to the arcade racing game in our Cisco booth!
Women in Technology Event
Cisco is a sponsor of the sixth annual Women in Technology Event at NetApp Insight 2018. Hear from Kate Swanborg, DreamWorks Animation SVP of Technology Communications & Strategic Alliances, about her career journey and experiences working in a male-dominated field. The session will feature perspectives from NetApp, customer, and partner panelists. Advanced registration is required.
Connect with Cisco Data Center
Want to connect with us during the NetApp Insight event – or any time? Follow Cisco Data Center on Twitter, Facebook or LinkedIn and join the conversation.
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